ORDERING / DELIVERY / SUPPORT
Know what happens
before you submit.
The website collects a non-binding order request. No payment is taken online and a request is not accepted until the sales team confirms availability, seller details, final pricing, delivery and payment arrangements.
01 — ORDERING
Order requests, not automatic acceptance.
Your basket shows the product subtotal. Submitting the form asks the sales team to review the order. Stock is not reserved, no payment is taken, and no contract is formed by the website submission alone.
Before requesting payment, the sales team will confirm the contracting seller, product availability, final total, payment method, delivery destination, charge and expected timescale in a format you can retain.
02 — DELIVERY
Charges and timing are confirmed first.
- Destinations
- Provide the full postcode and country. Availability is checked before payment.
- Delivery charge
- The catalogue price excludes delivery. The exact charge and any applicable tax treatment are confirmed with the final total.
- Dispatch and arrival
- An estimated dispatch date and delivery timescale are supplied before the order is accepted. The website does not promise same-day dispatch or a guaranteed arrival date.
- Tracking and packaging
- Any tracking service and packaging details applicable to the order are included in the sales confirmation.
03 — RETURNS & ORDER ISSUES
Report a problem with the order reference.
To cancel a request before it is accepted, email the sales team immediately. For a damaged, missing or incorrect delivery, contact Sales@colossuspharma.com with the order reference, affected item and supporting photographs where relevant.
The sales team will provide the terms that apply to the proposed order before payment. Nothing on this page limits rights that cannot lawfully be excluded.
04 — COMPANY & CONTACT
A clear route to the sales team.
- Trading name
- Colossus Pharma
- Website
- colossuspharma.com
- Sales and order support
- Sales@colossuspharma.com
- Service location
- United Kingdom sales support
The full legal identity and geographic address of the contracting seller must be included in the sales confirmation before an order is accepted or payment is requested.
05 — PRIVACY
Only the information needed for the request.
The checkout asks for contact, organisation, delivery and order details so the sales team can review and respond to the request. Do not include medical information or payment-card details in the notes field.
The basket is stored on your device. Optional analytics remains disabled unless a valid analytics property is configured and you choose to accept it. When direct submission is activated, order details are sent to the sales Google Workspace account; otherwise the site prepares an email for you to send. Information is retained only as long as reasonably needed for enquiries, order administration, record keeping, security and legal obligations.
To request access, correction or deletion of information held about your enquiry, contact Sales@colossuspharma.com. Some information may need to be retained where required by law or for legitimate record-keeping.
Last updated: 17 September 2026.